Refund policy
Our Return Window
You have 30 days from the date you receive your order to request a return. Simple as that.
What We Accept Back
To qualify for a return, your item needs to be:
- Unworn and unused
- In its original condition with tags still attached
- In the original packaging
- Accompanied by your receipt or proof of purchase
If it's been worn, washed, or the tags are gone — we can't take it back.
How to Start a Return
Email us at support@bohorads.com before sending anything back. We'll review your request and, if approved, send you a return shipping label and instructions.
Do not ship items back without contacting us first. Returns sent back without prior approval will not be accepted.
Send approved returns to: Bohorads, 6 N Centre St, Pottsville, PA 17901, United States
Damaged or Wrong Items
Open your package as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at support@bohorads.com so we can make it right.
What Can't Be Returned
We don't accept returns on:
- Sale items
- Gift cards
- Custom or personalized orders
- Perishable goods, hazardous materials, flammable liquids, or personal care products
Not sure if your item qualifies? Just ask — we'd rather answer the question than have you stuck with something you shouldn't be.
Exchanges
We don't do direct exchanges. The fastest path to getting what you want is to return the original item, and once that return is accepted, place a new order for the correct size or style.
EU Customers — 14-Day Cooling Off Period
If your order is shipping to the European Union, you have 14 days from delivery to cancel or return your order for any reason — no explanation needed. Same conditions apply: unworn, unused, tags on, original packaging, proof of purchase.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. If it is, your refund goes back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it on their end.
If 15 business days have passed since your return was approved and you still haven't seen the refund, contact us at support@bohorads.com and we'll sort it out.